To Visit

Security at LifeSpring

The LifeSpring Hospital pays vigorous attention to the safety and security of our patients and staff. Staff and doctors of the hospital are issued with personal electronic security tags to allow them access to the hospital.

All visitors must report to the Front Reception desk at every visit and sign the visitor's book. Video cameras are placed in strategic areas to monitor and record movements within the hospital. Additionally, there is a baby tag system in operation on our maternity wards to provide greater security in the care of the newborn babies.

Visitors

Visiting is unrestricted for parents of child patients and partners but we do ask for the co-operation of visitors.

Please ensure that during rest periods and where medically indicated, consideration is shown. We request that all visitors leave the hospital by 10pm. Parents of child patients and partners are able to stay overnight if desired. For children under the age of twelve, one companion may have a complimentary stay with each patient, including all meals.

For security reasons, please ask your visitors to sign in at the main reception and report to the nurse station on your floor before entering your room.

Welcome & Celebration Gift Pack

To mark the birth of your baby, all new mothers are presented with a celebration  pack which includes our house LifeSpring Hospital toiletries, baby clothes and useful information on caring for your newborn.

Satisfaction Survey

We are proud of our customer care and work hard to make each customer’s time with us as pleasant as possible. Our patient survey is an important indicator of how well we achieve this and we monitor the results very closely.

Gratuities

It is our aim to provide you with the highest standards of care in all aspects. Employees are rewarded by knowing that they have helped in your recovery. They do not expect to receive tips or gratuities for carrying out their jobs to your satisfaction. Our policy expressly states that staff may not accept extra payment for services performed and we courteously ask you to assist us in implementing this policy.

Smoking

The hospital operates a non smoking policy in the best interest of babies and other customers.